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Terms and Conditions - Agent policy

 

 
 
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1.0 Payment
At the time of booking Travel Hub will require a deposit to be paid. Deposit amount will be a maximum of 20% of the tour cost. If you have hotel bookings will ask for a further deposit equal to the cost of one nights stay of each hotel booked. The deposit will need to be paid online by credit card within 4 days of making the booking. If payment is not received within 5 days we are unable to hold your booking.

Balance payments will need to be paid at a minimum of 5 days before the tour departure date. Balance payments can be made by credit card or bank transfer. For credit card payments of the balance there will be a surcharge of 4% to cover the costs of our online payment provider (Travel Hub waive these costs for the deposit payment and there are no surcharges if the balance payment is made by bank transfer). If payment is made by bank transfer please email us the transfer receipt. Funds must be cleared at Travel Hub’s bank at least 5 days prior to tour departure.

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2.0 Modifications & Amendments
All requests for modifications/amendments/date changes must be made in writing and directed to the Travel Hub customer care team or your Travel hub Tour Coordinator. If you request a modification/amendment/date change Travel Hub will attempt to honor your request at no charge; however a modification/amendment/date change may attract an additional fee. Date-change requests and amendments are subject to availability Travel Hub cannot guarantee the success of any date-change request.

Travel Hub (or its partner operator) will endeavor to pick you up at the time and date detailed on your voucher and itinerary. Please check that all details on the voucher are correct. It is the agents’ responsibility to ensure, tour dates and times are stated correctly and to their requirements, so please check the voucher carefully once issued.

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3.0 Cancellation
In the event of cancellation refunds will be provided as follows:

Cancellation 10+ days prior to tour departure - you will lose 10% of the amounts we hold plus an additional refund fee of 500 Baht will be deducted. (1200 baht if you have paid by bank transfer)

Cancellation within 10 days of the tour departure - no refund will be made. All requests for refunds must be made in writing and directed to the Travel Hub Customer Care Team.

Hotels: If you have booked hotels with your tours through Travel Hub At the time of booking you deposit amount will include 1 nights accommodation charge for the hotel. You will be refunded as follows:
Cancellation 10+ days prior to arrival - we will not levy any further cancellation fees other than those stated above. Cancellation within 10 days prior to tour departure Travel Hub will levy a further cancellation fee of one night’s accommodation charge for each room booked this is in addition to the cancellation fees above.

Flights: Terms for flight cancellations will depend on airlines and ticket types. We will refund in full any amounts, which are returned to us by the airline or ticket provider less 5% of flight total plus 500 Baht handling and refund fee.

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3.0 Pricing & Inclusions/Exclusions
Prices listed on Travel Hub web sites are per person, unless otherwise specified. All prices are listed in Thai baht

We do not guarantee any price quoted in a currency other than Thai Baht. If you request a quote in another currency other than Thai Baht then this is subject to change depending on the prevailing exchange rate until full payment has been made. Price quotations are subject to change without notice, until a booking has been confirmed and full payment has been made.

Outlying hotels may incur extra charges, if you have not notified us otherwise the quote and price will be based on the assumption that your hotel is located centrally. If you notify us after payment of an outlying hotel we reserve the right to increase the price to cover the extra expense of picking you up from on out of town or outlying resort (example: extra fees will need to be paid if you are staying at a Suvaranbhumi Airport Hotel in Bangkok)

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4.0 Airport, train, bus station and hotel transfers
Travel Hub will endevor to pick you up your clients at the designated airport, bus or train station according to the arrival information you provide to us. It is the agents responsibility to ensure that the correct arrival information is provided to us and must clearly state at which airport, bus station, ferry port or train station and provide flight number and arrival time (in 24 hour format). If you arrival transport is more than 3 hours late Travel Hub reserves the right to cancel the transport/transfer service and the transfer fee will be forfeited by the customer. For hotel pick ups and transfers it is the agents’ responsibility to provide the full name and address of the hotel. If you only provide the hotel name then we will search on-line for an address of your stated hotel but please note that it is the agents’ responsibility to ensure we have the correct address. We will provide the hotel address on the payment request email please check that that we have the correct address before proceeding with payment.

Travel Hub must be informed of your hotel name and address at least 72 hours before the  tour scheduled departure time, if you do not inform us at least 72 hours in advance we can not guarantee that you will be picked up at the time indicated on your itinerary.

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5.0 Timing and Curtailment
Travel Hub will endeavor to complete the stated itinerary in the allotted time, however in rare circumstances (usually due to heavy traffic, traffic hold ups or the pace of the group) It is possible that the stated itinerary can not be completed. In such circumstances no refund or part refund will be mandatory. Travel Hub will endeavor to complete your written itinerary but we can not guarantee that we include any requests for further attractions which are not stated on the written itinerary.

All stated return times are approximate and represent the average time a tour will return to your hotel. Actual return times can be earlier or later than the times stated depending on factors such as hotel location, traffic conditions, pace of the tour, additional options taken etc. On occasions the tour can return significantly later than the time stated on the itinerary (please bare this in mind if planning activities after the tour)

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6.0 Hotel Bookings
For hotels booked by Travel Hub: Travel Hub will not be responsible for the quality of any services offered at the hotel and the quality of the hotel accommodation and Travel Hub will not be liable for any financial compensation to the customer/agent if the hotel does not meet their expectations. Any refunds for cancellation, unused nights or no shows at hotels will be in accordance with the hotels own cancellation policy and refunds will also be subject to Travel Hub's own cancellation charges.

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7.0 Refunds
Refunds will be made in line with our cancellation policy above.

“Cancellation 10+ days prior to tour departure - you will lose 10% of the amounts we hold plus an additional refund fee of 500 Baht will be deducted. (1200 baht if you have paid by bank transfer) Cancellation within 10 days prior to tour departure - no refund will be made. All requests for refunds must be made in writing and directed to the Travel Hub Customer Care Team.”

If you request the tour to be changed and the resulting tour is of less value than the original tour then the difference will be refunded, however the refund will be made in line with our standard refund costs:

Credit card refund: less 10% of the amount we hold + 500 baht
Bank transfer refund: less 10% of the amount we hold + 1200 baht

We are unable to keep monetary refund amounts as credit for agents and will refund any difference in tour cost less our fees as indicated above.

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Booking voucher for agent
If you require booking vouchers which do not show prices please ask your tour coordinator and these can be issued to you to pass onto your clients.

   
 

 
 
 

 

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